Delivery Information
Everything you need to know about how we deliver your order
How We Deliver
At Catering Equipment Direct, we work in partnership with a network of trusted wholesale suppliers and logistics specialists to ensure your equipment is delivered safely, efficiently, and on time to businesses across the UK. All deliveries are fulfilled through our Authorised Supplier network and their dedicated logistics teams.
Delivery Coverage
Delivery Coverage
Standard delivery is available free of charge to all UK mainland addresses (England, Scotland, and Wales) unless otherwise stated on the product listing. Delivery is carried out by our Authorised Suppliers’ dedicated logistics teams, ensuring your equipment arrives safely and in excellent condition.
Offshore, Remote, and Non-Mainland Locations
Deliveries to the following locations are subject to additional surcharges which must be confirmed and agreed before an order is placed:
- Scottish Highlands and Islands
- Northern Ireland
- Isle of Man
- Isle of Wight
- Channel Islands (Jersey and Guernsey)
- Any other offshore, remote, or non-mainland UK location
Please contact us before ordering if your delivery address falls within any of the above areas. In some cases, only a parts-only warranty may be available for remote locations. We will always confirm any surcharge and any warranty restriction before your order is accepted.
Delivery Lead Times
Delivery lead times vary by product and are stated on individual product listings. As a guide:
- Many products are available on a next-day or 2 to 3 Business Day basis, subject to stock availability.
- Larger, heavier, or made-to-order items may require 5 to 10 Business Days or longer.
- Wall-mounted units, large chest freezers, and multi-door display units may require additional lead time and are subject to logistics availability.
All delivery dates provided are estimates only. They are not contractually guaranteed and may be affected by stock availability, logistics capacity, and circumstances beyond our control. We will always endeavour to keep you informed of any delay.
Next Day and Timed Delivery
Next-day delivery and timed delivery slots are available on selected products for an additional charge. These services are subject to Authorised Supplier availability and must be requested and confirmed before your order is placed.
To request a next-day or timed delivery, please contact us prior to placing your order at info@cedcateringequipment.co.uk or by phone. We cannot guarantee these services if they are not confirmed before the order is accepted.
Delivery Access and Site Requirements
It is the Customer’s responsibility to ensure that the delivery address is safe, clear, level, and accessible. Failure to meet these requirements may result in a failed delivery, additional charges, or re-delivery costs being passed to the Customer.
All standard deliveries are made to the kerbside or an agreed accessible ground-floor delivery point. Our logistics teams and Authorised Suppliers are not obligated to carry Goods beyond the agreed delivery point. This includes:
- Carrying Goods upstairs or to upper floors
- Moving Goods through narrow corridors, restricted doorways, or unusual site layouts
- Installing or positioning Goods beyond the agreed delivery point
If you require an unpack and position service, or if your site has specific access requirements, please inform us before placing your order. These services may be available on selected products for an additional charge.
Where delivery has been attempted and failed due to inaccessible premises, incorrect address details, or the Customer’s failure to be present at the agreed delivery time, any re-delivery charges incurred will be passed to the Customer in full.
Disposal of Old Equipment
A collection and disposal service for old or end-of-life equipment is available on selected products for an additional charge. This service must be arranged at the time of ordering and cannot be added retrospectively. Please enquire when placing your order if you require this service. We cannot be responsible for disposal of old equipment unless this service has been expressly agreed and paid for.
Inspecting Your Delivery — What You Must Do
Please read this section carefully. Failure to follow these steps will prevent you from making any valid claim for damage. This requirement is mandatory across all of our Authorised Suppliers.
Before You Sign
You must fully inspect all Goods at the point of delivery before signing the delivery note. This means checking:
- That all items listed on the delivery note are present
- That all packaging is intact and undamaged
- That no visible damage has occurred to any unit, including glass doors, handles, panels, and external surfaces
If You Find Damage
If any damage, shortage, or discrepancy is found at the time of delivery, you must:
- Note the damage clearly and specifically on the delivery note before signing it
- Take photographs of the damage to the Goods and to the packaging
- Contact us in writing at info@cedcateringequipment.co.uk within 24 hours of delivery
Do Not Sign as Unchecked
You must not sign the delivery note as ‘unchecked’, ‘not examined’, or with any similar wording. A clean signature on the delivery note — or any signature made without a specific note of the damage — constitutes your acceptance that the Goods were received in good condition. No claim for damage will be accepted after a clean signature has been given.
24-Hour Reporting Deadline
Any damage, shortage, or discrepancy that is not reported to us in writing within 24 hours of delivery will not be accepted as a valid claim. This is a firm deadline applied by all of our Authorised Suppliers and cannot be extended. Please do not delay in reporting any issue.
Keep the Packaging
If you are reporting damage, you must retain all original packaging. We or our Authorised Supplier may need to inspect the packaging as part of assessing your claim. Disposing of packaging before the claim has been assessed may affect the outcome of your claim.
Ownership and Risk
Risk in the Goods passes to you at the point of delivery. Ownership of the Goods remains with Catering Equipment Direct until full payment has been received. Where Goods have been delivered but full payment has not yet been received, you must take all reasonable steps to keep the Goods safe, undamaged, and clearly identifiable as the property of Catering Equipment Direct.
Delivery Enquiries
If you have any questions about delivery, wish to arrange a special delivery service, or need to report a delivery issue, please contact us:
Email: info@cedcateringequipment.co.uk
Website: cedcateringequipment.co.uk
Hours: Monday to Friday, 9:00am to 5:00pm
Delivery terms are subject to change. The terms in force at the time of your order will apply. These Delivery Information pages should be read in conjunction with our full Terms and Conditions of Sale, available at cedcateringequipment.co.uk.